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In the paper handling Menu, select the correct size and the correct type of paper. Press the Menu button and use the UP ARROW or the DOWN ARROW to scroll to the Paper Handling Menu. So I tell my customers to check the position of their paper tray guides each time they reload paper and make sure the guides are not broken or not adjusted incorrectly. If the paper tray is broken it will do the same thing. If you understand that the computer job size must match the printer job size you’ll be printing to the correct paper tray in no time. It won’t work. These are examples of course but there are many different scenarios that this could be. So the computer sends the print job to the printer that is “Letter” size and the type is “Plain.” and the printers paper guide is set to “B5” which is some European length. The best way to fix this is to change the printers type of paper to “ANY.” This way even if your computer sends a different “TYPE” it will print.Īnother possibility is the paper tray guides are not set to the correct length. Why would the printer do this? Here is why…The computer sent a print job to the printer that is “Letter” size and the type is “Plain.” The paper tray in the printers paper handling menu is set for paper size “Letter” and type is set for “Labels.” You don’t have the proper Type selected. The customer says the printer is prompting them to load paper in tray 1. Once it prompts you to connect the usb cable and you do so, it should then detect the printer and install the correct driver.Īt this point it should all work correctly.This is the most common service call I get for Hewlett Packard Printers.

Do not connect the usb cable until you see this prompt or it may cause a duplicate driver to install. It should then prompt you to plug in the usb cable.

Start installing the software packing until you get to choose how the printer is connected. Load the tray with the specified type and size of paper, and then close the tray.

TYPE SIZE message appears.

In the software program, specify the source tray, the paper size, and the paper type. Then disconnect the usb cable from either the printer or PC side.ĭownload and install the full software package version of the drivers. Configure a tray to match print job settings. If this is not possible, uninstall the current usb driver you installed. If not, then download the UPD driver (universal print driver from HP).

Then installed the discrete driver (go to hp.com and download the driver designed for this model) for this printer if it's available for your PC.

You can leave the printer set to DHCP and print out the config pages to determine which I address it chose. The advantage of doing this is that anyone on your network with the correct print drivers installed would be able to print to this machine. To do this you would have to connect an ethernet cable from the printer to your switch/router. I always recommend connecting a printer that has a network port to the network. Hi, I am an HP certified printer technician with 20 years experience.